Florida Outdoor Furniture Buyer Data: What 4,871 Customer Contacts Told Us
We read every call, form message, and review that came our way — 436 phone calls and 1,099 form messages from January through July 9, 2026, plus 3,336 reviews going back to 2013 — and pulled out what patio-furniture buyers ask for across Florida, plus our South Carolina and Georgia showrooms. Here’s what the data says.
Sample = 4,871 classified items. Periods: calls/forms Jan 1–Jul 9, 2026; reviews Feb 11, 2013–Jul 5, 2026.
- 20.2% of buyer contacts aren't a new-furniture sale — they're a repair, a replacement, or a part. 982 of 4,871 items
- 39.3% of requests that name a material ask for PVC pipe furniture — a line that's just 2.4% of our catalog. 234 of the 596 material-specific items
- 10 yrs median age of the furniture owners tell us about — and 30% report owning theirs 20+ years. 456 items that volunteered a duration
- 13.4% of all contacts are about repairing or refurbishing furniture someone already owns. 651 of 4,871 items
What people ask us for
Share of the 2,337 contacts that named a specific product type
Read together, the top three — single pieces, cushions/slings, and repair/refinish — are 66.2% of every specific request (1,546 of 2,337). A little over half of the corpus (2,534 items) didn't name a product type and isn't counted here.
View data table
| Product type | Count | Share |
|---|---|---|
| Individual pieces | 591 | 25.3% |
| Cushions, slings & straps | 525 | 22.5% |
| Repair & refinish | 430 | 18.4% |
| Seating set | 388 | 16.6% |
| Dining set | 228 | 9.8% |
| Parts & hardware | 92 | 3.9% |
| Umbrella & accessory | 83 | 3.6% |
Which materials people ask for
Share of the 596 contacts that named a material
Most people don't name a material at all — 4,275 of 4,871 contacts (87.8%) skip it — so every figure above is a share of the 596 who did, not of everyone.
How that changes by region
Each card shows the materials that cleared our reporting floor for that region (at least 5 contacts). Percentages are of that region's own material-naming contacts; a material can be missing simply because too few people named it there to report.
Tampa
Orlando
Cast aluminum fell below the reporting floor here.
Coastal SC / GA
Cast aluminum fell below the reporting floor here.
Fort Myers / Naples / Bonita
Cast aluminum fell below the reporting floor here.
Space Coast
Poly lumber and cast aluminum fell below the reporting floor here.
Jacksonville / North FL
Only PVC pipe cleared the reporting floor here, and this region's data comes mainly from our Orange Park showroom (see the notes on how we counted).
PVC pipe leads the material-specific requests almost everywhere inland — Space Coast, Orlando, and Tampa — while the coastal and southwest regions lean toward wicker, and aluminum climbs to nearly a third of Fort Myers / Naples / Bonita requests.
View data table
| Region | PVC pipe | Wicker | Aluminum | Poly | Cast alum. |
|---|---|---|---|---|---|
| Tampa | 63 (51.6%) | 35 (28.7%) | 12 (9.8%) | 6 (4.9%) | 6 (4.9%) |
| Orlando | 73 (55.7%) | 31 (23.7%) | 11 (8.4%) | 13 (9.9%) | — |
| Coastal SC/GA | 17 (18.1%) | 48 (51.1%) | 8 (8.5%) | 19 (20.2%) | — |
| Fort Myers/Naples/Bonita | 14 (20.3%) | 24 (34.8%) | 21 (30.4%) | 7 (10.1%) | — |
| Space Coast | 35 (61.4%) | 13 (22.8%) | 7 (12.3%) | — | — |
| Jacksonville/North FL | 18 (72.0%) | — | — | — | — |
Half our conversations aren't about buying something new
Every contact sorted by what the person wanted — share of all 4,871 items
Where those 651 repair & refurbish contacts came from
It shows up in the questions people ask, too: the three service-related question themes — furniture repair (33), sling & webbing replacement (21), and cushion recover / reupholster (17) — add up to 71 mentions on their own. Separately, 430 contacts (8.8% of all items) were tagged as repair-or-refinish work by product type, and 421 of those overlap with the 651 repair-intent contacts.
View data table
| Intent | Count | Share |
|---|---|---|
| New purchase | 2,438 | 50.0% |
| General info | 1,451 | 29.8% |
| Repair / refurbish | 651 | 13.4% |
| Replacement | 236 | 4.8% |
| Parts only | 95 | 2.0% |
| After-purchase subtotal (repair + replacement + parts) | 982 | 20.2% |
What 2026 has looked like month to month
Jan–Jul 2026 by contact type. Calls and form messages exist only for this window; reviews here count 2026 reviews only.
The shape of 2026 so far is a spring peak: contact volume built steadily through the first quarter and crested in April, with form messages topping out at 238, before settling into a summer rhythm — still 169 form messages in June. July is a partial month (through the 9th), so its low points are expected, not a trend.
View data table
| Month | Calls | Forms | Reviews |
|---|---|---|---|
| January | 93 | 125 | 25 |
| February | 92 | 153 | 28 |
| March | 98 | 172 | 30 |
| April | 95 | 238 | 26 |
| May | 30 | 196 | 33 |
| June | 25 | 169 | 33 |
| July (partial) | 3 | 46 | 8 |
| Total | 436 | 1,099 | 183 |
The questions people actually ask us
Top question themes across calls and form messages, after merging near-identical wording into single groups
The single biggest cluster — 99 mentions — is about replacement cushions, covers, and sling fabric. Three of the top ten themes are service questions (repair, sling/webbing, reupholstery), which is exactly what the intent numbers above would predict.
View data table & how themes were merged
| Theme | Raw labels merged | Count |
|---|---|---|
| Replacement cushions / covers / sling fabric | 3 near-duplicate labels (36 + 34 + 29) | 99 |
| Order & delivery status | 4 near-duplicate labels (28 + 22 + 20 + 20) | 90 |
| Pricing & availability of furniture | single label | 67 |
| Furniture repair services | single label | 33 |
| Price of a specific piece | single label | 25 |
| Sling & webbing replacement / repair | single label | 21 |
| Whether a specific item is in stock | single label | 21 |
| Whether a past issue is still covered | single label | 18 |
| Chaise / recliner / swivel pricing | single label | 17 |
| Cushion recover / reupholster service | single label | 17 |
What we stock, by material
All 465 products in our catalog, grouped by material
- Wicker / resin242 · 52.0%
- Poly lumber / marine-grade polymer76 · 16.3%
- Aluminum70 · 15.1%
- Cast aluminum66 · 14.2%
- PVC pipe11 · 2.4%
The PVC pipe gap
PVC pipe is our smallest catalog line — 11 of 465 products (2.4%) — yet it draws 39.3% of the requests that name a material (234 of 596). That gap is the clearest signal in this whole dataset: demand for PVC furniture runs well ahead of how much of it we currently list, and a good share of those contacts are people caring for older PVC pieces rather than buying new.
View data table
| Material | Products | Share | Most common types |
|---|---|---|---|
| Wicker / resin | 242 | 52.0% | Chairs (55), patio sets (29), loveseats (24), dining tables (20), coffee tables (18) |
| Poly lumber / marine-grade polymer | 76 | 16.3% | Chairs (27), end tables (15), dining tables (11) |
| Aluminum | 70 | 15.1% | Chairs (30), chaise loungers (8), loveseats (5) |
| Cast aluminum | 66 | 14.2% | Chairs (19), fire tables (14), chaise loungers (6) |
| PVC pipe | 11 | 2.4% | Dining sets (6), chairs (3), chaise loungers (2) |
How long people tell us they've had it
From the 456 contacts that volunteered how long they've owned their furniture
Only 9.4% of all contacts (456 of 4,871) mention a specific age, so this is a self-selected group — and self-reported years cluster on round numbers like 5, 10, 15, and 20, as estimates tend to. Reported durations ran from 1 to 40 years. Of the 456, most came from reviews (330), with 83 form messages and 43 phone calls.
View data table
| Measure | Value | Share of 456 |
|---|---|---|
| Median years owned | 10 | — |
| Mean years owned | ~12.4 | — |
| Reported 10+ years | 235 | 51.5% |
| Reported 15+ years | 170 | 37.3% |
| Reported 20+ years | 138 | 30.3% |
| Range | 1–40 yrs | — |
How we put this together
What's in the sample
4,871 classified customer items, made up of:
- 436 phone-call transcripts
- 1,099 web-form messages
- 3,336 customer reviews
The time periods
- Calls & form messages: Jan 1 – Jul 9, 2026 (the only window we have this data for)
- Reviews: Feb 11, 2013 – Jul 5, 2026 (a 13-year archive)
Where it comes from
Our own inbound records — phone calls and website form messages captured through our contact tools — plus our published customer reviews. Each item was read and sorted by an automated classifier into what the person wanted (intent), what product and material they mentioned, and which region they contacted us from. A spot-check re-read scored 24 of 25 items correct; nothing was left unclassified.
What we left out
We removed 31 items before counting: 17 sales/marketing spam submissions, 6 too-short calls, 5 off-topic text messages, and 3 of our own internal test submissions — none of those are in the 4,871. The 4,871 does include 318 reviews that were a star rating with no written comment: they count toward volume, region, and timing, but a star rating with no written text contributes nothing to product or intent categories.
How we counted regions and materials
We identified 6 regions — Tampa, Coastal SC/GA (served by our South Carolina and Georgia showrooms), Orlando, Fort Myers/Naples/Bonita, Space Coast, and Jacksonville/North FL — plus a residual "other/unknown" bucket (558 items) where we couldn't confidently place a call or form. In the region-by-material breakdown, any cell with fewer than 5 contacts is withheld and shown as "—", so no small group can be singled out. Because most contacts (87.8%) never name a material, every material percentage is a share of the 596 who did, not of all 4,871.
Two honest caveats
- Tampa's totals lean on reviews. Most of Tampa's items are reviews tagged to our primary listing's city, not live inquiries — so please don't read Tampa's overall share as "most questions come from Tampa." Our live call and form volume actually skews toward our South Carolina and Georgia showrooms and Orlando.
- Jacksonville reviews are really Orange Park. Our Jacksonville listing returned no reviews of its own (it was flagged as a duplicate during the data pull), so the North Florida review data reflects our Orange Park showroom.
How to cite this page
Palm Casual Patio Furniture. "Florida Outdoor Furniture Buyer Data (2026)." Based on 4,871 classified customer contacts — 436 phone calls and 1,099 form messages (Jan–Jul 2026) and 3,336 reviews (2013–2026). palmcasual.com/core-service/local-data/
If you're a journalist, researcher, or fellow retailer and want to reference these figures, please link back to this page and keep the sample and time period attached to any number you quote.
Download the dataset (CSV): palm-casual-buyer-data-2026.csv — aggregates only, privacy-floored at a 5-contact minimum.
Frequently asked questions
What is this data, and how big is it?
It's what we learned from reading 4,871 real customer contacts — 436 phone calls and 1,099 website form messages from January through July 9, 2026, plus 3,336 reviews going back to 2013. We sorted each one by what the person wanted, the product and material they mentioned, and the region they reached us from.
What do most people contact Palm Casual about?
About half of all contacts (50.0%) are shopping for something new and another 29.8% are general questions. The part that surprises people: 20.2% — one in five — is about caring for furniture someone already owns, whether that's a repair, a replacement, or a part.
Which materials do customers ask for most?
Among the 596 contacts that named a material, PVC pipe leads at 39.3%, followed by wicker / resin at 32.6%, aluminum at 14.4%, poly lumber at 10.7%, and cast aluminum at 3.0%. If you're weighing wicker options, our all-weather vs. natural wicker guide walks through the trade-offs.
Why does PVC pipe furniture stand out in the data?
Because demand runs far ahead of catalog size. PVC pipe is just 2.4% of our 465 products (11 items), yet it draws 39.3% of the material-specific requests. Much of that is people caring for older PVC pieces. You can see what we currently carry on our PVC pipe furniture page.
How long do customers say their furniture lasts?
Of the 456 people who told us how long they'd owned their furniture, the median was 10 years and 30.3% reported 20 or more years. These are self-reported figures from a self-selected group, not a durability promise — but they're a genuine reflection of what owners tell us.
Where do most inquiries come from?
Our live call and form volume skews toward our South Carolina and Georgia showrooms and Orlando. Tampa shows the largest overall share, but that's mostly because reviews are tagged to our primary listing's city — so we don't read it as "most questions come from Tampa." You can reach our teams through our Orlando and Tampa location pages.
Use the Data Before You Visit a Showroom
Compare the data with Palm Casual products and nearby showroom pages.